The looped heating element running around the floor of an empty dishwasher tub, stainless walls reflecting a soft light.

Fisher & Paykel dishwasher
showing A09

A Sanitize wash did not reach the temperature needed to sanitize the dishes.

(844) 430-4286

Mon–Sat, 8am–8pm

  • Heating
  • Heating and drying repair
  • Source: Fisher & Paykel

Book a visit

Three short steps, about a minute.

or call (844) 430-4286

Before you book,
in this order.

Each step comes from Fisher & Paykel's own guidance for A09 on its dishwashers. Follow it to the end: the last card says whether this is a visit.

01

Check whether the water was turned off or the program was interrupted part way.

02

Press Power once to stop the beeping and again to clear the alert.

03

Run the Sanitize cycle again; if it fails a second time with nothing interrupted, book a visit.

Still there?

It usually turns into heating and drying repair. Book with the code and the model number.

What not to do

Do not treat dishes from a failed Sanitize run as sanitized. They washed, but the drawer is telling you the final temperature was not reached.

What you may
notice with it.

The dishwasher problems A09 tends to arrive with. Answer these at the dishwasher before anyone is booked.

All problems

Where A09 usually leads

Heating and drying repair.

Heating element, thermistor or high-limit · moderate.

In Fisher & Paykel's own words

A09 Sanitize cycle hasn’t met temperature needed to sanitize dishes.
Fisher & Paykel user guide, Series 7 DishDrawer (DD24DCTX9 family): 'A' codes

Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. DishDrawer dishwashers with a Sanitize option, Series 7, 9 and 11.

Fisher & Paykel A09 dishwasher repair,
where we come out.

The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.

All service areas
A family unloading clean plates from an open dishwasher together in a bright contemporary kitchen, a child handing a plate to a parent
For the heart of your home.

Questions
about A09.

Can I clear A09 myself?
Check whether the water was turned off or the program was interrupted part way. If it comes back, it needs a visit.
Are my dishes safe after Fisher & Paykel A09?
They were washed, but the Sanitize cycle did not reach the temperature it needs. Do not count that load as sanitized.
Why did my Sanitize cycle show A09?
The water may have been turned off or the program interrupted. A second A09 on an uninterrupted Sanitize run is the point to book a visit.

Back to your everyday

Still showing A09?

Book with the characters exactly as shown, the full model number, and whether any water is on the floor — for a code, that is where the diagnosis begins.

(844) 430-4286 Schedule a repair