The looped heating element running around the floor of an empty dishwasher tub, stainless walls reflecting a soft light.

Thermador dishwasher
showing E12

E12 means limescale has built up in the heat pump.

(844) 430-4286

Mon–Sat, 8am–8pm

  • Heating
  • Heating and drying repair
  • Source: Thermador

Book a visit

Three short steps, about a minute.

or call (844) 430-4286

Before you book,
in this order.

Each step comes from Thermador's own guidance for E12 on its dishwashers. Follow it to the end: the last card says whether this is a visit.

01

Run a descaling treatment through the dishwasher.

02

If your model has a water softener, keep its salt topped up to slow the scale down.

03

Book a visit if E12 returns right after descaling.

Still there?

It usually turns into heating and drying repair. Book with the code and the model number.

What not to do

E12 is not a broken heater. It points at mineral deposits from hard water.

What you may
notice with it.

The dishwasher problems E12 tends to arrive with. Answer these at the dishwasher before anyone is booked.

All problems

Where E12 usually leads

Heating and drying repair.

Heating element, thermistor or high-limit · moderate.

In Thermador's own words

E12 - There is limescale build up in the heat pump.
Thermador US support: Dishwasher Error Codes

Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. Thermador two-digit panels; the four-digit version is E2060. Softener salt applies only to models with a water softener.

Thermador E12 dishwasher repair,
where we come out.

The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.

All service areas
A family unloading clean plates from an open dishwasher together in a bright contemporary kitchen, a child handing a plate to a parent
For the heart of your home.

Questions
about E12.

Can I clear E12 myself?
Run a descaling treatment through the dishwasher. If it comes back, it needs a visit.
Does E12 mean the heater in my Thermador is failing?
No, E12 reports limescale in the heat pump, a maintenance message caused by hard water. A descaling treatment is Thermador's remedy.
How can I keep E12 from coming back on my Thermador?
On models with a water softener, keeping the salt topped up slows scale formation. If E12 comes back right after a descale, book a visit.

Back to your everyday

Still showing E12?

Book with the characters exactly as shown, the full model number, and whether any water is on the floor — for a code, that is where the diagnosis begins.

(844) 430-4286 Schedule a repair